23 Jul 2019

Contract ATM Help Desk Analyst Based in San Antonio, TX

Tehrit inc – Posted by Aman San Antonio, Texas, United States

Job Description

COMPLEXITY:

The ATM Analyst must be an individual who is pro-active, team oriented, possess excellent social skills, and possess technological expertise necessary to diagnose and resolve issues.  The ATM Analyst must be able to multi-task and provide 1st level support in the diagnosis of all application and hardware devices. Identification of trends, repeating alerts or generic issues should all be investigated.

Technical Knowledge/Skills Required

             Strong communications skills

             Language support maybe need for NA, EMAE, ASPAC and LATAM Countries

             Ability to work various shifts, including 2nd and 3rd shifts and up to one weekend day.

             Ability to follow complex and unique processes and adapt to change rapidly

             Analytical thought needed to resolve issues in a variety of complex situations

             Ability to manage multiple issues in fast-paced, deadline driven environment

             Strong problem solving and decision making skills

             Superior organizational skills needed to manage several issues and follow-ups simultaneously.

 

Possess In-depth knowledge of the following:

  • Trouble Ticketing systems
  • Monitoring Tools
  • Network Protocols
  • LAN/WAN knowledge
  • TCP/IP
  • Internet/Browsers
  • Spreadsheets
  • MS Exchange
  • Microsoft Office Suite (i.e., Word, Excel, Access, Outlook, Project)

Job Categories: Financial Services. Job Types: Contract.

Job expires in 59 days.

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