Contract ATM Help Desk Analyst Based in San Antonio, TX
The ATM Analyst must be an individual who is pro-active, team oriented, possess excellent social skills, and possess technological expertise necessary to diagnose and resolve issues. The ATM Analyst must be able to multi-task and provide 1st level support in the diagnosis of all application and hardware devices. Identification of trends, repeating alerts or generic issues should all be investigated.
Technical Knowledge/Skills Required
Strong communications skills
Language support maybe need for NA, EMAE, ASPAC and LATAM Countries
Ability to work various shifts, including 2nd and 3rd shifts and up to one weekend day.
Ability to follow complex and unique processes and adapt to change rapidly
Analytical thought needed to resolve issues in a variety of complex situations
Ability to manage multiple issues in fast-paced, deadline driven environment
Strong problem solving and decision making skills
Superior organizational skills needed to manage several issues and follow-ups simultaneously.
Possess In-depth knowledge of the following:
- Trouble Ticketing systems
- Monitoring Tools
- Network Protocols
- LAN/WAN knowledge
- MS Exchange
- Microsoft Office Suite (i.e., Word, Excel, Access, Outlook, Project)
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