Full-Time Service Desk Technician III (Cloud Specialist)
• 1-2 years hands-on experience maintaining Microsoft products and cloud workloads, including: Office 365, Active Directory, Exchange, SharePoint, Teams, Intune and Azure-hosted services.
• 3+ years serving as a support resource on a Help Desk or Service Desk team.
• Demonstrated ability to support users and troubleshoot problems remotely.
• Demonstrated ability to communicate and collaborate with other team members.
• Demonstrated ability to manage workload and make productive use of time.
• Experience managing incidents and problems in one or more enterprise class ITSM platforms (ServiceNow, BMC Remedy, SolarWinds, ManageEngine, Kaseya).
• Experience with network/cloud monitoring tools, technologies and processes.
• Excellent communication, documentation, and Customer-facing skills.
• A desire to learn other emerging technologies and skills.
How to ApplyPlease share resume at email@example.com
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